Terms & Conditions

Delivery Information

We use reputable carriers to deliver all our goods on a next working day basis.

If you require special delivery instructions, or need to ship to anywhere outside UK mainland, please contact us to make the appropriate arrangements.

Our carriers aim to deliver on time, however, we cannot be held responsible for failed deliveries or any losses incurred, after goods have left our premises for delivery by a third party. The carriers are fully insured to cover losses but this issue must be addressed with the carrier directly.

Payment

All jobs unless agreed are required a full payment prior to production.

VAT

All prices require vat at 20% if applicable.

Cancellation Policy

If you wish to cancel a job, please email accounts@theprintshopmk.co.uk immediately. As all our orders are customised jobs and cannot be resold, please note, there will be a cancellation fee if the order has been plated and or printed. If the order has been printed, it will be billed in full. If the job has been plated, a fee of £50 per plate will apply. If you believe you have been invoiced in error, please email accounts@theprintshopmk.co.uk within 7 days of receipt of invoice.

Proof Approval and Return Policy

All jobs MUST be ‘proof approved’ before printing, we do NOT offer returns because all jobs are printed to customer specifications, have been ‘proof approved’, and cannot be resold.

We will not re-print any job if there are spelling mistakes or incorrect contact information after job has been approved by customer, any spelling mistakes or incorrect contact information have to be made aware to us before we go to print and before YOU the customer approves the job.

We do not offer exchanges or refunds.

By placing a order, you are accepting that the artwork has been approved by you, and we, Budgie-Print, do not accept responsibility for incorrect artwork.

If your job is damaged, please advise us within 7 days of receipt, by emailing us. The job MUST be returned to receive a credit.

PLEASE NOTE: We do not accept responsibility for any courier issues, once the job has left our premises.

We will not accept LIABILITY for any consequential lose due to late delivery.